Warranties

Compatible or Remanufactured Ink or Ribbon?Cartridges and Supplies

Based on our?100% Satisfaction Guarantee, Ink Technologies will accept returns of compatible or remanufactured ink and ribbon?cartridges for full credit if the returned product has a?valid return authorization number?and is received in our stock?within 6 months of the original shipping date. All non-defective products must be returned with complete original shipping and product packaging material and contents, and the product and packaging must be in original, "as shipped" condition, unless the customer is dissatisfied with print quality. If there is a confirmed print quality issue, only 1 set of open products will be accepted for credit returns, and only if less than?30%?of the ink or ink ribbon?has been used. Customers are responsible for any shipping charges and insurance associated with returns for credit. All returns for credit/refunds are limited to the total amount actually paid on the original order. If a Coupon or Rewards Program Gift Card reduces the total amount paid, the total amount refunded for the corresponding order cannot exceed the reduced total amount paid.

Ink Technologies will replace?defective?compatible or remanufactured products free of charge if the products are returned within?1 year?of the original ship date, and provide a return shipping tag for return of the product. Before concluding that your cartridge is defective, please review our cartridge?troubleshooting tips.

All defective products that are returned under warranty will be inspected prior to replacement approval. We will not accept returned products that exhibit evidence of tampering or physical damage due to customer use, or were purchased from a different vendor. In addition, we will not accept ink or ribbon?cartridges as defective if more than 50% of the ink or ink ribbon?has been used.

OEM or Brand Name Ink or Ribbon?Cartridges, or Supplies

Ink Technologies will accept returns of non-defective OEM or Brand Name products for credit if the returned product has a?valid return authorization number?and is received?within 30 days of the original shipping date. All non-defective products that are returned for credit must be returned with complete original shipping and product packaging material and contents, and the product and packaging must be in original, "as shipped" condition, no exceptions. All returns for credit of OEM products will be charged a 15% restock fee. Customers are responsible for any shipping charges and insurance associated with returns for credit.

For defective OEM (brand name) products, the product manufacturer (e.g., HP, Canon, Dell, etc.) must be contacted directly for warranty replacements; the OEM vendor will only replace defective cartridges if sent directly from the end user. Manufacturer warranty can range from 30 days to 1 year or more depending on the manufacturer and the product. Contact and warranty policy information for each manufacturer can be found at our?OEM warranty information?page.


Replacement Options

Customers can elect either of these two methods of replacing their products:

?? ? ? ?1.Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.
? ? ? ? 2.If you urgently need your replacement, we will charge your credit card for the original purchase price of the replaced product(s), and ship the product free of charge using the original shipping method.

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Shipping Damage

If you receive a product that is damaged by shipping, please initiate a return authorization request within?5 business days?after receipt of the package. Do not throw away or alter any of the product and packaging, it must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause.?We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded.

Depending on the original shipping source, we will process the damage claim in one of two ways:

  • For some claims, we will have to contact the shipping company and file a claim to have the shipping company schedule a pickup and inspection of the package from the customer location.
  • For some claims, we will issue a return authorization number for you to return the package to our returns stock, following the normal return procedure.

After we are able to properly establish that the product was damaged during shipping, InkTechnologies will process your return based on our?Return Policy.

Tom